Clear plans for changed plans.

Renter cancellations

• More than 72 hours before the rental begins: 100% of the rental charge is refundable. AYCR may also refund the Renter service fee where disclosed or required by law.
• Between 24 and 72 hours before the rental begins: 50% of the rental charge is refundable. Service fees are generally nonrefundable unless required by law.
• Less than 24 hours before the rental begins: the rental charge and service fees are generally nonrefundable.
• No-shows: a Renter who does not appear for an agreed pickup or delivery without canceling is generally not entitled to a refund.

Owner cancellations and item problems

If an Owner cancels a confirmed booking, the Renter will receive a full refund of the rental price and AYCR fees. AYCR may restrict or suspend Owners who repeatedly cancel confirmed rentals.

If an item is unavailable, materially different from its listing, has a significant undisclosed defect, or reasonably appears unsafe, the Renter should not use it and should promptly contact the Owner and AYCR. AYCR may provide a full or partial refund when the rental could not reasonably proceed because of the item's condition, availability, or material misrepresentation.

Weather, early returns, and extensions

Ordinary weather changes do not automatically entitle a Renter to a refund. AYCR may consider a full or partial refund when severe weather, official closures, evacuation orders, or extraordinary conditions make a rental illegal, inaccessible, or reasonably unsafe. When practical, the parties should consider rescheduling first.

An early return does not automatically create a partial refund unless the Owner agrees or a qualifying item problem caused it. An extension must be approved through AYCR before the original rental period ends. Unauthorized late returns may result in additional charges where disclosed and permitted by law.

Refund timing

Approved refunds are returned through the original payment method or the applicable payment processor. Banks and payment providers may require additional processing time after AYCR initiates a refund.